Privacy Policy
Last updated: December 2024
1. Introduction
At Datauptodate, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, do not use our services.
2. Information We Collect
Personal Information You Provide
We collect information you provide directly to us, including:
- Name, email address, and contact information
- Company name and business information
- Account credentials and authentication data
- Payment and billing information
- Communications with our support team
- Survey responses and feedback
Automatically Collected Information
When you use our services, we automatically collect certain information:
- IP address and location data
- Device information and browser type
- Usage patterns and service interactions
- Log files and performance data
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
- • Providing and maintaining our services
- • Processing transactions and payments
- • Delivering customer support
- • Sending service-related communications
Improvement & Analytics
- • Analyzing usage patterns
- • Improving our services and features
- • Conducting research and development
- • Personalizing user experience
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Limited Sharing Scenarios:
- With your explicit consent
- To trusted service providers who assist in our operations
- To comply with legal obligations or court orders
- To protect our rights, property, or safety
- In connection with a business transfer or merger
5. Data Security
We implement comprehensive security measures to protect your personal information:
Encryption
Data encrypted in transit and at rest
Access Control
Strict access controls and authentication
Monitoring
Continuous security monitoring
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
GDPR Rights (EU Residents)
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
CCPA Rights (California Residents)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising rights
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and gather information about how you use our services.
Types of Cookies We Use:
- Essential Cookies: Required for basic site functionality
- Performance Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookies through your browser settings, but disabling them may affect site functionality.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations.
Retention Periods:
- Account information: Duration of subscription plus 7 years
- Usage data: 2 years from collection
- Support communications: 3 years from resolution
- Marketing data: Until you unsubscribe or object
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions by relevant data protection authorities
- Other legally compliant transfer mechanisms
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing in-service notifications
12. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
Email: privacy@datauptodate.com
Phone: +1 202-615-2244
Address: 925 William Caldwell Avenue
Charlotte, NC 28213, USA